Continuity can be very important, especially for people who value familiar routines or feel more comfortable with carers they know. Care arrangements should aim for consistency where possible, although staffing, holidays and availability can sometimes affect this.

Preferences such as gender can be important for personal care, culture, religion or comfort. You should mention any preference when discussing care so it can be considered when the care arrangement is planned.

If there is a delay or unexpected staffing issue, the care provider should communicate clearly and make appropriate arrangements. If a visit is time-sensitive, such as medication or personal care, this should be explained when care is being arranged.

Care visits can usually be planned around important daily routines such as getting up, meals, medication and bedtime. Exact timing will depend on the agreed care plan and availability.

Minimum visit lengths can vary depending on the service and the type of support required. The appropriate visit duration should be discussed when care needs are assessed.

Medication support may form part of an agreed care plan where appropriate. This may include reminders or other suitable assistance depending on the person’s needs and the type of medication support required.