Privacy Policy

Last updated: 14 October 2026

Amavita Care respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we may collect, why we use it, how we protect it and the rights you have in relation to your information.

It applies when you use our website, contact us about care, submit an enquiry, communicate with our team, apply for a role or otherwise provide personal information to Amavita Care.

1. Who We Are

Amavita Care

Telephone: 01634 766050
Email: enquiries@amavitacare.co.uk

For the purposes of UK data protection law, Amavita Care is responsible for the personal information it collects and uses through this website, care enquiries, recruitment and related business activities.

2. Personal Information We May Collect

The information we collect depends on how you interact with us.

This may include:

  • your name
  • telephone number
  • email address
  • address or postcode
  • preferred method of contact
  • information submitted through website forms
  • details about the type of care or support being considered
  • information about daily routines, mobility or support needs
  • health-related information where relevant to a care enquiry
  • information about family members or representatives
  • communications with our team

When you use our website, we may also collect technical information such as your IP address, browser type, device information, pages visited and cookie preferences.

If you apply to work with us, we may collect information relevant to your application, such as your contact details, CV, employment history and qualifications.

3. How We Collect Personal Information

We may collect information:

  • directly from you
  • through our website forms
  • by telephone or email
  • during a care enquiry or assessment
  • from a family member or representative
  • from health or social care professionals where appropriate
  • through recruitment applications
  • automatically when you use our website

4. How We Use Your Information

We may use personal information to:

  • respond to enquiries
  • discuss care requirements
  • arrange and manage care services
  • communicate with individuals and authorised family members
  • understand care needs and preferences
  • maintain appropriate records
  • manage our business and administration
  • respond to complaints or concerns
  • manage recruitment applications
  • improve our website and services
  • meet legal or regulatory obligations
  • send marketing communications where permitted

5. Lawful Bases for Processing

We only process personal information where there is a lawful reason to do so.

Depending on the circumstances, this may include:

  • taking steps before entering into a contract
  • performing a contract
  • complying with a legal obligation
  • pursuing legitimate business interests
  • protecting vital interests
  • obtaining consent where required

Where information relates to health or other sensitive matters, it is handled with additional care and in accordance with applicable data protection requirements.

6. Health and Care Information

When you contact us about care, you may choose to provide information about health, mobility, medication, daily routines or other care needs.

We use this information only where it is relevant to understanding a care enquiry, discussing potential future support or preparing for a possible future care arrangement.

7. Sharing Personal Information

We may share personal information where necessary and lawful with appropriate organisations or individuals involved in supporting our website, enquiries, recruitment or future care planning.

This may include:

  • authorised members of our team
  • care professionals
  • healthcare professionals
  • social workers
  • local authorities
  • emergency services where necessary
  • professional advisers
  • IT and technology providers
  • recruitment service providers
  • regulators or public authorities where required by law

We do not sell personal information to third parties.

8. Information About Someone Receiving Care

Family members may sometimes contact us on behalf of another person.

We recognise that information relating to someone who may need care is private.

Where appropriate, we consider the wishes and rights of the individual before sharing information with relatives, representatives or other people involved in discussing or planning their support.

9. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, regulatory, safeguarding, accounting or reporting requirements.

When information is no longer required, it will be deleted, anonymised or securely disposed of where appropriate.

10. Keeping Your Information Safe

We take reasonable technical and organisational measures to protect personal information against:

  • unauthorised access
  • loss
  • misuse
  • alteration
  • disclosure
  • destruction

Access to personal information is limited to people who need it for legitimate business, enquiry, recruitment or future care-planning purposes.

11. International Data Processing

Some technology providers used to operate websites, email, cloud systems or analytics services may process information outside the United Kingdom.

Where this occurs, appropriate safeguards are used where required by applicable data protection law.

12. Cookies

Our website may use cookies and similar technologies to:

  • enable essential website functions
  • remember user preferences
  • understand how the website is used
  • measure website performance
  • improve the user experience

Where required, non-essential cookies will only be used after appropriate consent has been obtained.

For more information, please see our Cookie Policy.

13. Marketing Communications

Where permitted, we may send information about Amavita Care, our planned services or relevant care guidance.

You can ask us to stop sending marketing communications at any time by contacting:
enquiries@amavitacare.co.uk

14. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • access personal information we hold about you
  • ask us to correct inaccurate information
  • ask us to delete certain information
  • ask us to restrict how information is used
  • object to certain processing
  • request transfer of certain information
  • withdraw consent where processing relies on consent

Some of these rights are subject to legal conditions and may not apply in every situation.

15. How to Exercise Your Rights

If you would like to make a request regarding your personal information, contact us:

Email: enquiries@amavitacare.co.uk
Telephone: 01634 766050

We may need to confirm your identity before responding to certain requests.

16. Complaints About Your Personal Information

If you have concerns about how we collect or use your personal information, please contact us first so we can look into the matter.

Email: enquiries@amavitacare.co.uk
Telephone: 01634 766050

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

17. Third-Party Websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices of external websites.

We recommend reviewing the privacy information provided by those websites before submitting personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, planned services, business practices or legal obligations.

The latest version will always be published on this page.

19. Contact Us About Privacy

If you have questions about this Privacy Policy or how Amavita Care handles personal information, contact:

Amavita Care
Telephone: 01634 766050
Email: enquiries@amavitacare.co.uk